Our Returns Policy ~
We hope you love your new purchase as much as we've loved creating it for you, but if you do have a problem with your order here's what you do....
On return, items must be in original condition, with all tags intact. Items soiled with makeup, dirt, food, tanning products, perfume or damage / stains / signs of wear of any kind will not be accepted.
As per our terms and conditions, all full-priced items (excluding sale items, items purchased with sale codes, swimwear and sample stock) are eligible for an exchange or online store credit only. We do not offer refunds.
Sale items may not be eligible for store credits. We can exchange sale items for a different size or colour if stock is available. Return postage will be at customers expense.
If you would like to exchange for another size please email us at email@example.com to make sure we have your correct size in stock and so we can keep that aside while waiting your return.
You are required to notify us via email at firstname.lastname@example.org of your intention to lodge a return within 48 hours of receiving your Love St purchase.
Your return must be posted back within 7 days of receipt.
Please include a self addressed satchel for your exchange item.
Please retain the tracking information of any items you return. We are unable to refund or issue credit notes for any items lost in transit.
Faulty Products ~
Please contact us to discuss any issues or concerns with your purchase. Please contact us via the email@example.com email address.
Please be aware Love St garments are handmade and hand printed which can sometimes produce slight irregularities - all part of the beauty of hand made products.
Love St has stringent quality assurance processes in place. However, if you believe your item to have a manufacturing fault, it must meet the following criteria:
- Faulty items are those which have manufacturing faults not irregularities in print or colour. It is hard to represent all the true colours in photos and we try to represent these colours as close as we can.
- Love St reserves the right to repair items and return them to you. We will only offer a refund in cases where the garment cannot be repaired by us.
Please ensure you return the item you believe to be faulty as per the above process.
Our Shipping Policy ~
Free express shipping on purchases over $150 within Australia and shipped express with Australia within 1-3 days of ordering.
All other shipping within Australia will be sent by Parcel Post with Australia Post and charged according to weight and shipped within 1-3 days of ordering.